Use this as a reference for what permissions levels to set your staff members to.
| Super Admin | Full Admin | Support Lead | Support Analyst | Basic User |
Add/Edit/DLT PBX | | | | | |
Upgrade PBXs | | | | View Only | View Only |
Firewall Check | | | | View Only | View Only |
Change Notes | | | | View Only | View Only |
Restart Services | | | | | |
Change Alarms | | | | On Dashboard Only | |
Re-Scan PBX | | | | | |
Welcome E-Mail | | | | | |
See Extn Passwords | | | | | |
Refresh Trunk | | | | | View Only |
Reboot Phone | | | | | View Only |
Un-Block IP | | | | | View Only |
See SBC Passwords | | | | | |
Blocked Numbers | | | | View Only | View Only |
Central IP | | | | View Only | View Only |
Drop Calls | | | | View Only | View Only |
3CX Params | | | View Only | | |
| Super Admin | Full Admin | Support Lead | Support Analyst | Basic User |
See General Stats | | | | | |
See PBX Details | | | | All But License Key | All But License Key |
See EXTN Details | | | | All But Webclient PW | |
Use SSO/Launch PBX | | | | | |