Use this as a reference for what permissions levels to set your staff members to.
| Super Admin | Full Admin | Support Lead | Support Analyst | Basic User |
| Add/Edit/DLT PBX | | | | | |
| Upgrade PBXs | | | | View Only | View Only |
| Firewall Check | | | | View Only | View Only |
| Change Notes | | | | View Only | View Only |
| Restart Services | | | | | |
| Change Alarms | | | | On Dashboard Only | |
| Re-Scan PBX | | | | | |
| Welcome E-Mail | | | | | |
| See Extn Passwords | | | | | |
| Refresh Trunk | | | | | View Only |
| Reboot Phone | | | | | View Only |
| Un-Block IP | | | | | View Only |
| See SBC Passwords | | | | | |
| Blocked Numbers | | | | View Only | View Only |
| Central IP | | | | View Only | View Only |
| Drop Calls | | | | View Only | View Only |
| 3CX Params | | | View Only | | |
| Super Admin | Full Admin | Support Lead | Support Analyst | Basic User |
| See General Stats | | | | | |
| See PBX Details | | | | All But License Key | All But License Key |
| See EXTN Details | | | | All But Webclient PW | |
| Use SSO/Launch PBX | | | | | |